Join our team of Cloud enthusiasts
You’ll guide new students through onboarding, support them throughout their learning journey, coordinate with instructors, and keep students engaged and motivated. You will play a critical role in maintaining strong relationships with our students, encouraging their progression, and gathering valuable feedback and testimonials.
As the customer success manager
You’ll be the driving force behind our students' success in the Cloud Mastery Bootcamp
Key Responsibilities
- Onboarding: Welcome new Cloud Mastery Bootcamp students and ensure they have the tools and support needed to succeed.
- Student Support: Serve as the primary point of contact for students, offering guidance and resolving any issues.
- Progress Monitoring: Regularly check in on students’ progress, providing encouragement and personalized support.
- Instructor Coordination: Welcome new Cloud Mastery Bootcamp students and ensure they have the tools and support needed to succeed.
- Engagement and Motivation: Keep students engaged through Slack, organize guest speakers, and foster a vibrant learning community.
- Feedback and Testimonials: Collect and utilize student feedback to improve the program. Encourage students to share their success stories and testimonials.
- Retention: Promote long-term student success by encouraging continued enrollment in our programs.
- Communication: Ensure students are well-informed about training sessions, deadlines, and important updates.
- Upselling and Renewals: Identify opportunities to upsell additional products or services that could benefit the customer, and work to ensure customer renewals by demonstrating ongoing value.
- Advocacy: Act as the voice of the customer within the company, advocating for their needs and working closely with other departments to ensure a positive customer experience.
- Reporting: Track key metrics related to customer success, such as satisfaction scores, churn rates, and product adoption, and use this data to inform strategies for improving customer outcomes.
Your Experience, Skillset and Mindset
- Experience: 3+ years in customer success, student engagement, or a similar role, preferably in the education or tech industry.
- Communication: Exceptional written and verbal communication skills, with the ability to connect with and inspire students.
- Organizational Skills: Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Tech-Savvy: Proficient with digital tools like Slack, CRM systems (e.g. Hubspot), and virtual meeting software (e.g. Zoom).
- IT Industry Knowledge: Basic understanding of the IT industry to effectively engage with students in a tech-focused environment.
- Student-Centric: Passionate about student success, with a proactive approach to problem-solving.
- Team Player: Collaborative mindset, able to work effectively with instructors, guest speakers, and other team members.
- Motivational: Positive attitude that motivates and engages students throughout their journey
About digital cloud training
We are passionate about helping students achieve their cloud career goals
Our Cloud Mastery Bootcamp provides top-quality training and comprehensive support to students worldwide. We’re looking for a dedicated Customer Success Manager to ensure our students have an exceptional experience from onboarding to graduation and beyond. If you’re driven by the desire to see students excel and are excited about the opportunity to make a real impact in our students’ lives, we want to hear from you!
Key traits and characteristics for a successful candidate
Growth Mindset
- Eager to learn and grow in a dynamic environment
- A “can do” spirit that tackles challenges head-on
- Confidence to take initiative and humility to learn from setbacks
Positive Energy
- Enjoy what you do and inspire others along the way
- Build strong connections across the organization to get things done
- Deliver results that others may consider impossible
Join a company that’s always learning – with a mission that matters.
Joining DCT isn’t just the next step in your career – it’s a quantum leap forward. We offer the perfect place to put your passion to work.